Family Solutions Attendance Policy

Regular, consistent attendance and participation is required in order for the therapeutic process to work.  Once a therapy session is scheduled, that time slot is reserved specifically for you.  As a Family Solutions client, we expect you to attend sessions scheduled by your therapist except in the event of sickness or emergency. 

In the event of sickness or emergency, we require cancellation to be made at least 24 hours in advance to the scheduled appointment.  Although 24 hours is the minimum, if you need to cancel or reschedule, please give as much notice as possible to your therapist. 

Please note that No-Contact Absences or Late Cancellations (less than 24 hours notice for absence) for initial appointments with new clients will not be rescheduled.  Established self-pay and private insurance clients will be subject to a fee of $40 dollars for each no-contact absence or late cancellation that occurs.  This must be paid prior to scheduling the next appointment with your therapist.  This fee is waived for Medicaid and North Carolina Healthchoice clients in compliance with NC Medicaid regulation.  Three no-contact absences or late cancellations during a two-month (60 day) period or two consecutive no-contact absences or late cancellations will result in discharge from our practice.  We can assist you with referrals to other agencies should this event occur.

If you have a question about our attendance policy, please do not hesitate to call our offices @ 336.899.8800 or send us a message via email.